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话务队列

master
chuan 1 month ago
parent
557991fa48
commit
9ee628e798
3 changed files with 119 additions and 10 deletions
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  1. 17
      app/admin/controller/User.php
  2. 2
      app/admin/route/app.php
  3. 110
      app/admin/service/UserService.php

17
app/admin/controller/User.php
View File

@ -192,6 +192,7 @@ class User extends AdminBaseController
return json($result);
}
// 创建一条话务请i去
public function addBusiness()
{
$service = new UserService();
@ -199,6 +200,14 @@ class User extends AdminBaseController
return json([$result]);
}
// 回复一条话务请求
public function replyBusiness()
{
$service = new UserService();
$result = $service->replyBusiness($this->request->param(), $this->getAdminId());
return json([$result]);
}
// 获取话务队列
public function getBusinessList()
{
@ -206,4 +215,12 @@ class User extends AdminBaseController
$result = $service->getBusinessList($this->request->param(), $this->getAdminId());
return json($result);
}
// 获取所有用户的话务队列
public function getAllBusinessList()
{
$service = new UserService();
$result = $service->getAllBusinessList($this->request->param(), $this->getAdminId());
return json($result);
}
}

2
app/admin/route/app.php
View File

@ -236,7 +236,9 @@ Route::group('/', function () {
// 话务队列
Route::post('user/add_business', 'User/addBusiness'); // 创建一条话务
Route::post('user/reply_business', 'User/replyBusiness'); // 回复一条话务
Route::post('user/get_business_list', 'User/getBusinessList'); // 获取话务队列
Route::post('user/get_all_business_list', 'User/getAllBusinessList'); // 获取话务队列
//送股
Route::post('/user/give_stock', 'setting.GiveStock/add')->middleware('admin_log');

110
app/admin/service/UserService.php
View File

@ -378,6 +378,14 @@ class UserService extends AdminBaseService
$isVip = true;
$vipExpire = $vipInfo[$item['user_id']]['expire'];
}
// 话务数据
$business = BusinessLogModel::where(['uid'=>$item['user_id']])->order('id', 'desc')->find();
if (!empty($business)) {
$business = $business->toArray();
} else {
$business = [];
}
$rows[] = [
'id' => $item['user_id'],
@ -409,6 +417,7 @@ class UserService extends AdminBaseService
'third_stage_state' => $userStageStateList[$item['user_id']]['third_stage_state'] ?? 0,
'is_vip' => $isVip, // 是否vip
'vip_expire' => $vipExpire, // vip到期时间
'business' => $business, // 话务数据
//余额
'digital' => $userDigitalList[$item['user_id']]['usable_num'] ?? '0',
@ -1573,13 +1582,14 @@ class UserService extends AdminBaseService
public function addBusiness($param, $adminId)
{
try {
if (empty($param['from_content'])) {
if (empty($param['user_id']) || empty($param['from_content'])) {
return $this->toData('400', '参错错误');
}
$result = BusinessLogModel::create([
'from_uid' => $adminId,
'reply_uid' => 0,
'uid' => $param['user_id'], // 操作的客户uid
'from_uid' => $adminId, // 发起业务请求的客服
'reply_uid' => 0, // 待回复处理的话务员
'from_content' => $param['from_content'],
'is_reply' => 0
]);
@ -1590,7 +1600,32 @@ class UserService extends AdminBaseService
}
}
// 获取话务队列
// 回复话务
public function replyBusiness($param, $adminId)
{
try {
if (empty($param['business_id']) || empty($param['reply_content'])) {
return $this->toData('400', '参错错误');
}
$info = BusinessLogModel::where(['id'=>$param['business_id']])->find();
if (empty($info)) {
return $this->toData('500', '数据不存在');
}
if (!empty($info->reply_content)) {
return $this->toData('500', '该条数据已经完成回复处理');
}
$info->reply_content = $param['reply_content'];
$info->reply_uid = $adminId;
$info->is_reply = 1;
$info->reply_time = date("Y-m-d H:i:s");
$result = $info->save();
return $this->toData('0', 'Successful', [$result]);
} catch (\Exception $e) {
return $this->toData('500', '系统异常 请稍后重试', [$e->getMessage(), $e->getTrace()]);
}
}
// 获取话务队列 - 针对某个用户
public function getBusinessList($param, $adminId)
{
try {
@ -1600,19 +1635,24 @@ class UserService extends AdminBaseService
if (empty($param['limit']) || !is_numeric($param['limit'])) {
return $this->toData('400', '参错错误');
}
$where = ['is_reply'=>0]; // 只返回未回复的
if (!empty($param['reply_uid'])) {
$where['reply_uid'] = $param['reply_uid'];
if (empty($param['user_id'])) {
return $this->toData('400', '缺少uid');
}
// 获取用户信息
$userInfo = UserModel::where(['user_id'=>$param['user_id']])->find();
if (empty($userInfo)) {
return $this->toData('500', '用户信息错误');
}
if (isset($param['is_reply'])) {
$where['is_reply'] = $param['is_reply'];
$where = ['uid'=>$param['user_id']];
if (!empty($param['is_reply']) && $param['is_reply'] < 2) {
$where['is_reply'] = $param['is_reply']; // 根据回复状态过滤：0-未回复的; 1-已经回复的; 2-全部
}
$list = BusinessLogModel::where($where)->order('id', 'desc')->paginate([
'list_rows' => $param['limit'],
'page' => $param['page'],
]);
return $this->toData('0', 'Successful', [
'user_info' => $userInfo->toArray(),
'list' => $list->items(),
'page' => $list->currentPage(),
'total' => $list->total(),
@ -1623,6 +1663,56 @@ class UserService extends AdminBaseService
}
}
// 获取所有用户的话务队列
public function getAllBusinessList($param, $adminId)
{
try {
if (empty($param['page']) || !is_numeric($param['page'])) {
return $this->toData('400', '参错错误');
}
if (empty($param['limit']) || !is_numeric($param['limit'])) {
return $this->toData('400', '参错错误');
}
// 获取用户信息
$userInfo = UserModel::where(['user_id'=>$param['user_id']])->find();
if (empty($userInfo)) {
return $this->toData('500', '用户信息错误');
}
$where = ['uid'=>$param['user_id']];
if (!empty($param['is_reply']) && $param['is_reply'] < 2) {
$where['is_reply'] = $param['is_reply']; // 根据回复状态过滤：0-未回复的; 1-已经回复的; 2-全部
}
$list = BusinessLogModel::where($where)->order('id', 'desc')->paginate([
'list_rows' => $param['limit'],
'page' => $param['page'],
]);
if (!empty($list->items())) {
$data = [];
foreach ($list->items() as $v) {
$tmp = $v;
$userInfo = UserModel::where(['user_id'=>$param['user_id']])->find();
if (!empty($userInfo)) {
$tmp['user_info'] = $userInfo->toArray();
} else{
$tmp['user_info'] = [];
}
$data[] = $tmp;
}
}
return $this->toData('0', 'Successful', [
'user_inf' => $userInfo->toArray(),
'list' => $data,
'page' => $list->currentPage(),
'total' => $list->total(),
'last_page' => $list->lastPage(),
]);
} catch (\Exception $e) {
return $this->toData('500', '系统异常 请稍后重试', [$e->getMessage(), $e->getTrace()]);
}
}
}

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